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QUALITY MANAGEMENT SYSTEM (ISO 9001) IMPLEMENTATION : CHALLENGES AND SOLUTIONS

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Quality management professionals face enormous difficulty while implementing quality management system in organization where there was  no former existence of QMS. Its's not an easy task to do.  The most challenging part is to break the existing corporate culture that was built over the years. Employees and in some cases top management are resistant to changes. For employees, new system and related documentation is an added burden and work load. Top management see them as increase in overhead cost and often it is feared that with such activities it will be difficult to achieve production targets. Let us now discuss in detail the challenges faced and tips to overcome them: Challenges faced during Implementation:   Existing corporate culture:   This is the most challenging part. A settled practice of work is hard to give up. Employees are habituated to work in a culture which was built over the years and find it difficult to adopt new system and changed style of working. They could n