QUALITY MANAGEMENT SYSTEM (QMS)

Before hitting the Quality Management System as a whole, let's first understand the concept of associated terms; Quality, Management & System. Quality: In simple words, Quality referrers to all those features of a product or service which are required by the customer. Management:  Management is a process of administering and controlling the affairs of the organization. It applies a set of principles to achieve organizational goals. System: System is a set of defined policies or procedures according to which something is done in an organized way. Now, Quality Management System may be defined as a set of coordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance. It comprises of collective policies, plans, practices and the supporting infrastructure by which an organization aims to reduce and eventually eliminate non-conformance to specifications, standards and customer expectations i